Excel College's Corporate & Executive Training Programmes

 

EMOTIONAL INTELLIGENCE AT WORK

 

Objectives:
Explore your emotional side and use your natural inner workings to your greatest benefit. Learn to deal with yourself, your challenges and stresses, and those around you in a more humane way, while still meeting your work goals. Discover your EQ and how to further develop and use it to your advantage. Acquire skills to balance tasks and relationships at work and put them to immediate use to keep you and your team in peak performance.

 

Program Outline:

 

EQ
Relationships and tasks

HOW EMOTIONS WORK
Understanding your brain
Emotional resilience and stamina

EMOTIONAL INVENTORY
Emotions at the workplace, negaholism, stress factors and symptoms
Managing differences in a team
Coping mechanisms

MOTIVATION
Self and others

DECISION MAKING
Actions and consequences
Outcome and responsibility

COMMUNICATION AND INTERPERSONAL EFFECTIVENESS
Emotional management techniques for increased self-awareness, empathy, zeal
and motivation
Become a good listener and question-asker
Handling difficult people

CONFLICT RESOLUTION
The win-win model for negotiating compromise

GETTING CONTROL AND LEARNING ABOUT EMOTIONS
Self management – Controlling impulses, emotions, attitudes and abilities
Managing others and managing stress

AN EQ SELF-DEVELOPMENT PROGRAMME
Personal goals, relationships, long-term health and future pacing


Program Code: 1-1000-05