Testimonials
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Excel College's Corporate & Executive Training Programmes
HUMAN RELATION SKILLS & TECHNIQUES
– A PRACTICAL APPROACH
Appreciate the importance of work-place harmony and develop effective human relations and motivational skills through this workshop.
You will:
- understand why good human relations and motivational skills are important for
effective teamwork and supervision, personal growth and career development - gain a better understanding of the causes of conflict & conflict management
strategies
- gain insights into who you are & what you can do to enhance your human relation skills
- develop skills in getting results through motivation and having good relationships with
your subordinates, colleagues and superiors
CORPORATE BENEFITS: THE PEOPLE WHO ATTEND THIS WORKSHOP WILL BE
-
HUMAN RELATIONS
• What employees expect of their jobs
• Achieving success through human relations
• Emotional Intelligence (EQ) vs Intelligence (IQ)
MANAGING TEAM CONFLICT
• Causes of team conflict
• Strategies for dealing with conflict
• Using conflict strategies in work situations
BRINGING OUT THE LEADER IN YOU
• Knowing your blind spots
• Knowing and applying the keys to leading others to enhance relationships
• Difference between the leader and the manager
• Coaching vs counseling
HUMAN RELATIONS THROUGH MOTIVATING OTHERS FOR "BETTER RESULTS"
• What motivates you
• Why aren't your employees staying motivated
• Guidelines for motivating employees
• De-motivators to avoid
HUMAN RELATIONS AND HANDLING CRITISM
• Effects of critism on human relations
• Giving and receiving criticisms positively
• The importance of maintaining empathy, self-esteem, listening and feed back
YOUR HUMAN RELATIONS APPROACH
- PRACTICAL MOTIVATIONAL TOOLS FOR IMPACT
• Applying competence / motivational GRID for better human relations
• Empowerment principles and role model concept
• Boosting people's self-esteem for mutual gain
• Showing care to others, why practise empathy and positive reinforcement when communicating with others
BY THE CONCLUSION OF THIS ONE DAY WORKSHOP YOU WILL HAVE LEARNT:
- Why emotions, not logic, motivates us
- How to be more flexible when dealing
- How 6 major needs make us do the things we do with others
- How to see yourself as others see you
- How to communicate more effectively
- How to understand yourself and others better
- How to avoid personality clashes
- How to recognize the behavioral style of others
- How to resolve potential conflicts
- How to use the insights you have gained
CORPORATE BENEFITS: THE PEOPLE WHO ATTEND THIS WORKSHOP WILL BE
- More confident in their own abilities
- More personally empowered
- More understanding of others
- More effective in relating to others
- More effective as team members
- More effective at strengthening relationships
- More skilled in communicating to others
- More skilled in dealing with conflict
- Motivated to apply what they learn to make a difference to the organisation
- Why people say and do the things they do
- How to see yourself as others see you
- How to hear yourself as others hear you
- How to understand yourself and others better
- What your strengths and shortcomings are
- What type of jobs you are naturally suited to
- How to identify your hidden skills and talents
- How to identify your self-sabotaging behavior
- How to increase your effectiveness
- Where your strengths lie as a team member
- Why some people are difficult to get along
- How personality clashes come about
- How to positively handle conflict
- How to communicate more effectively
- How to resolve misunderstandings
- How to build stronger relationships
- How to capitalize on your hidden potential
- How to get the best out of yourself
Program Code: 1-1000-14