Excel College's Corporate & Executive Training Programmes

 

ASSERTIVE SKILLS FOR MANAGERS
"THE SUCCESSFUL MANAGER IS AN ASSERTIVE MANAGER"

 

Objectives:
No one can manage effectively if they feel uncomfortable saying "no" to employees…If they are afraid to influence upward…if they shy away from conflict. Yet, many managers approach their jobs in this manner. Managers need to assert themselves- to confront solve problems rather than smooth them over or avoid them.

 

Learn to :-

 

  • Take charge in your job
  • Handle conflicts with decisiveness
  • Get tasks accomplished while maintaining effective relationships
  • Make request and refuse them
  • Negotiate diplomatically
  • Influence others without being coercive or manipulative


Program Outline:

  • WHAT IS ASSERTIVENESS
    The philosophy of assertion
    3 response styles-assertive, passive, aggressive

  • HOW DID WE BECOME NON-ASSERTIVE
    Coping mechanism
    Expectations of others and self

  • BECOMING ASSERTIVE
    Changing yourself - limiting beliefs
    Identifying and owning your own wants
    Building your self confidence
    Coping with criticism, anger and guilt
    Taking charge of your environment
     
  • VERBAL ASSERTION
    Assertive communication options
    Which skill to use and when

  • ASSERTIVE MANAGEMENT
    Managing conflict
    Giving and receiving performance feedback
    Clear contracting, setting goals and follow-up

  • MANAGING RELATIONSHIPS AT WORK
    You and your boss, subordinates and co-worker

  • INFLUENCING SKILLS
    Personal power
    Getting others to heed your advice

 

Program Code: 1-1000-01